At Pearls of Perspective, we strive to provide our customers with high-quality products that meet their expectations. We understand that sometimes, despite our best efforts, items may arrive damaged. In such cases, we are committed to resolving the issue and ensuring customer satisfaction.

Refunds: Due to the nature of the product, while we do not offer refunds for unwanted items, we are pleased to offer store credit as a form of compensation for damaged items. Store credit can be used towards future purchases on our website.

Process for Damaged Items: If you receive a damaged item, please contact our customer support team within 48 hours of receiving the package. To expedite the process, please provide clear photos of the damaged item, including any packaging or shipping labels. Our team will assess the situation and determine the appropriate course of action.

Store Credit: If your claim for a damaged item is approved, we will issue store credit equal to the value of the damaged item. This store credit will be sent to you via email and can be used for any future purchases on our website.

Expiration of Store Credit: Please note that store credit issued for damaged items does not have an expiration date. You can use it at any time, whenever you find a product that catches your eye.

Conditions for Store Credit: Store credit can only be used towards the purchase of products on our website. It cannot be redeemed for cash or transferred to another individual. Additionally, store credit cannot be combined with any other promotions or discounts.

Non-Damaged Items: Please note that our refund policy only applies to damaged items. We do not offer refunds or store credit for non-damaged items. If you have any concerns or questions about a non-damaged item, please reach out to our customer support team, and we will be happy to assist you.

At Pearls of Perspective, we value our customers and their satisfaction. We are committed to resolving any issues that may arise and ensuring that you have a positive shopping experience with us. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.